On this episode, Jonathan shares a series of guidelines implemented with his agency, that can be helpful when working as part of a team. The guidelines are as follows:
- Always confirm having received, read and understood messages
- Always give an indication of when tasks or next actions will be carried out + reporting back once they have been completed
- Be detailed & specific to avoid ambiguity (include names & links to anything referred to), making this as simple as possible to understand.
- When text alone is insufficient to explain, include supporting screenshots or a Loom video to help clarify
- Offer next suggested steps/actions, in addition to presenting a problem or situation
- If there are any unforeseen delays that mean that you are unable to meet a deadline, let the team know as soon as you can + give an updated estimated time of completion
- All internal communication should all be done using the open channels rather than DMs.
- Be pro-active with your communication – so when you can see a potential problem arise in advance or an improvement can be made, make the team aware ahead of time.
- If some of the communication (particular to clients) is something that will be repeated and can be standardized, we should template it, and include it in the team wiki
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